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Know Before You Go

Know Before You Go



Please arrive early! We suggest arriving 45 minutes prior to curtain time to allow time to use the restrooms, visit the bar, and be seated comfortably. Seating begins 30 minutes prior to curtain time.

Latecomers will not be seated until an appropriate time in the performance.   A live video feed of the performance can be viewed in the lobby until you are seated.

Although your seat number may appear non-sequential - for example, seats 5 and 7 - the seats are, in fact, adjacent.

Please visit our Box Office Info page for more information on Ticket Policies.

The Goodspeed seating chart
The Terris Theatre seating chart

The theatres are climate controlled - heated in the winter and air conditioned in the summer. Dress comfortably for theatre; clothing suitable for a nice restaurant is appropriate.

Please refrain from taking photographs or using recording devices or cell phones during the performance.

Our shows usually run about 2.5 hours, including one 15 minute intermission. Visit the web page of any Goodspeed show for exact running times.

Children under the age of five will not be allowed in the theatre. Visit the web page of any Goodspeed show for recommendations on age-appropriateness.

For the safety and security of our customers and staff, backpacks are not allowed in the theatre.  Purses and bags larger than 12”x12”x6” are also not allowed in the theatre.  Please leave backpacks and large purses in your car.

Firearms are strictly prohibited on Goodspeed property.

As a courtesy to patrons and performers alike, please stay at your seat until the houselights have come up at the end of the show.

Special Needs/Accessibility

Please contact our House Manager in advance if you require special assistance of any kind, such as:

  • Access to the elevator to enter the building (The Goodspeed only);
  • Removal of a theatre seat to accommodate a wheelchair. We can only accomodate standard size wheelchairs.
  • Early admittance to the theatre;
  • Assistance in getting to your seats.

Please plan to arrive at least 45 minutes before curtain time so our staff may comfortably assist you to your seats.

Goodspeed Musicals strives to make musical theatre accessible to our hearing-impaired patrons by offering an infra-red hearing system at every performance at (generously donated by Sennheiser). This system can be used independently or in conjunction with patrons’ normal hearing aids. The devices are available free of charge at the Box Office.

Service Animal Policy: Service Animals are welcome at The Goodspeed and The Terris Theatre. Under the ADA, a Service Animal is defined as “a dog that has been individually trained to do work or perform tasks for an individual with a disability.  The task(s) performed by the dog must be directly related to the person's disability.”  All other animals that are not Service Animals are not allowed in either theatre.

House Manager: 860.873.8664, ext. 339

Accessible parking is located in front of the Gelston House and in the spaces closest to the footbridge along the stream in the Main Parking Lot.

Access to The Goodspeed for patrons who are unable to manage stairs is via an elevator with an outside entrance located on the side of the building closest to the swing bridge. Elevator service is available to the lobby and the orchestra level of The Goodspeed; the balcony level is not accessible via elevator.

House Manager: 860.873.8664, ext. 339

Accessible parking is located in the spaces closest to the theatre entrance. Reserved parking spaces are available upon request; please call the House Manager.

Goodspeed offers special sensory-friendly performances of certain shows. Click here to learn more.

Goodspeed Musicals strives to make musical theatre accessible to our hearing-impaired patrons by offering open captioning at select performances at The Goodspeed (generously underwritten by the Carol L. Sirot Foundation). Click here to learn more.

Members’ Lounge 

Goodspeed Members may enjoy intermission drinks and view the Connecticut River in the Libby Metzger Kaye Members’ Lounge at The Goodspeed. This unique space provides an example of what an actors’ theatre lounge may have looked like in the 19th century, and has been made available for the enjoyment of our Members. Visit our Membership Information page or call the Box Office at 860.873.8668 for more information about becoming a Goodspeed Member. Members may pre-order drinks in the bar and they will be waiting for you in the Members' Lounge at Intermission

Pre-Order Your Beverages

A full service bar, as well as a candy and gift shop, are located in the lobby of each theatre and are open one hour prior to curtain and during intermission. Patrons may pre-order intermission cocktails before the show. Your order will be waiting in the lobby or in the Members' Lounge.